Free shipping over $99 in AU: International free shipping over $140

Policy

Order

Your order will be delivered within 3 to 5 working days of your order being placed. Excluding public holiday.

Shipping 

we are shipping in Australia and worldwide.  Prakongstore orders are delivered on workdays between 9am and 8pm, excluding public holidays. orders are standard shipped with Australia post. Domestic estimate 5-6 business day. International estimate 10-18 business day. 

P.S. In the delivery process, you can choose express delivery.

Please keep in mind that our shipping times serve as a guide only and are based on time from dispatch. Prakongstore cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimize any potential delays. It is also your duty to ensure appropriate access for deliveries.

A tracking number will be provided via e-mail once your order is confirmed. You will then be able to use the tracking number to track your order.

You can e-mail us : Prakongstore@gmail.com

Problems with Received Product

Please inspect your order immediately upon delivery and contact us within 7 days if there are any issues.

Note any issues you find within the shipping, Keep all packaging and shipping documents, Contact us as soon as possible (no later than 7 days after delivery); we’ll ask for pictures to help us assess the condition of the piece.

Similarly, if your purchase is not as described or you never receive your purchase and believe it was lost in transit, please contact us within 7 days of delivery. We will do all we can to remedy the situation.

Order tracking

After placing an order, you will receive an email confirmation from us containing all the details of your purchase. We may also be in touch if we need further information to verify your payment.

Cancelation 

As your purchase will be prepared quickly for dispatch, you unable to cancel your product.

Decide carefully before buying because there will be no cancellation of the product when you press to buy through the website. 

Covid-19 Shipping Policy

Due to the current world pandemic Covid-19, please allow shipping times that can be delayed by 1-2 weeks for domestic, and 4-6 weeks (depending on the country restrictions could be longer) for international. You will receive tracking for your order once it has shipped but we do not offer returns for any delayed or lost packages in transit.

Return Policy

We do not allow returns for any in-online store purchases.